I haven't heard of anything quite like that. What sort of file are you opening?
Does it occur with sample data, such as qb_boulder_msi, found in the \envi53\data directory?
Is the file on a network drive or local? If on a network drive, does the error happen if the file is local?
In the ENVI classic Preferences under Display Defaults tab, are the zoom or scroll window set to an unusual value (200 and 256 are default)?