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2 Replies and 73 Views Problem Requesting IDL VM Access  73  2 Started by  apaz I think this issue has to do with the ticketing system and is not specific to IDL VM. When I attempt to submit a ticket requesting access I get the following error: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Location = Server stack trace: at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen() at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)...
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by  apazJump to last post
22 Nov 2022 11:39 AM
0 Replies and 526 Views IDL licensing  526  0 Started by  asavtchenko Recently, the recurrence of IDL licenses dropping from our data servers has been unattainable. It has been quite disruptive and taxing on the System Administrators, as well on the science staff. It may be that licenses are dropping after security patches and systems reboots. Whatever the reason is, there is something greatly inefficient in the whole system of licenses support. The phone calls and emails between SA's and the IDL support look like a very primitive system, costing lots of time and ...
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21 Apr 2022 10:40 AM
1 Replies and 656 Views IDL Download link on linux  656  1 Started by  idltest Dear Team, How can i download & install the IDL software latest version on Linux. Please share me the link. Regards, Jeyaraj.M
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by  MariMJump to last post
07 Jan 2022 12:36 PM
1 Replies and 868 Views Strange license issues  868  1 Started by  Montes My IDL license worked a few days ago, on Friday October 18. Today it isn't working. My IDL version is 8.7, Envi 5.5. My computer is: MacBook Pro OS: MacOS Mojave 10.14.6 We have a floating licenses. I know the address, and the port, and I've verified I'm using the correct information in the Harris License Administrator. I have an internet connection, and it is connected. I can ping (1) the license server - it answers back. The permissions on license are: 777 for /Applications/harri...
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by  MontesJump to last post
21 Oct 2021 01:15 PM
10 Replies and 16015 Views Error: Unable to license IDL Runtime  16015  10 Started by This is the second time this has happened, When trying to run ENVI or the Harris Licence Admin it just give a window that says Unable to license IDL Runtime no other info or options
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by  pmallas@attbi.comJump to last post
11 Oct 2021 01:11 PM
1 Replies and 828 Views Access to Download Center  828  1 Started by  Arica523Y I got my account verified yesterday. According to the email, I should be able to access the Download and License Center, but I could not log in to the DLC. There are no instructions to tell me how to apply for an account in the Download center. Is it that I am supposed to wait for another email that approves me to log in And how long I should wait because I am in a hurry.
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by  MariMJump to last post
01 Oct 2021 09:48 AM
1 Replies and 924 Views Student Licence and number of computers  924  1 Started by  hnicholson2017 I am working on my PhD and am looking into getting the student license. I have both a laptop and a desktop. I mainly use my desktop, but sometimes find myself on my laptop for various reasons. I will never be using both at the same time. I was wondering how many computers the student license is good for that is sold through this website If it is only good for on computer, am I allowed to purchase two student licenses
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by  MariMJump to last post
10 Sep 2021 05:39 AM
6 Replies and 2020 Views IDLVM-Download  2020  6 Started by  Nannapat_M My account has been approved 3 days ago and I need to download The IDL Virtual Machine (for Mac Osx) follow by , but I still cannot download anything. When I click on the download link, it appears 'The requested URL was not found on this server.' Does anyone know the problem
6 2020
by  MariMJump to last post
16 Apr 2021 07:48 AM
2 Replies and 3136 Views after time, unable to start a second instance idl 8.7.2  3136  2 Started by Normally we are able to run many copies of idl on this particular host. But some times a process will appear to 'lock' the licensing system and when a user tries to start a second instance of the idl program it will fail with this error: &91;lschule3gs6064srome00 ~&93;$ idl (null): &91;1,7E1,8,0&91;73000041,D,400703F3&93;&93; Failed file open. : Failed file open. (code : 1929379905) (cll_internal.cpp : 498) (code : 1929379905) (CLLFloatingLicenseThread.cpp : 473) CLLFloatingLicenseI...
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by to last post
11 Mar 2021 01:25 PM
1 Replies and 1162 Views License not found calling IDL from a Tomcat Servlet  1162  1 Started by  dbouwer This is using Tomcat 9 on an Ubuntu v20 multi-core linux system, IDL v8.8 We are having a difficult time calling an IDL program from a Linux-based Tomcat Java servlet, while the IDL program we call works fine from a crontab, a Perl script, and interactively, but when the Tomcat Servlet Daemon attempts to call it we get an “ Failed to acquire license” error message from IDL. This used to work on a Mac OSX Tomcat installation, but the tomcat daemon set-up is different under linux (Its a /et...
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by  dbouwerJump to last post
19 Feb 2021 08:38 AM
0 Replies and 1671 Views IDL license server failing  1671  0 Started by  Bowman After our IT staff installed routine software updates on our CentOS systems, the license server is failing completely. nexrad1> idl Sentinel HASP: Failed to lock global fridge lock Sentinel HASP: hasp_cleanup() was called (or the HASP API was unloaded) while a HASP call was active in another thread. Before deinitializing the HASP API you must ensure that no other thread is using it, otherwise a crash will likely happen. IT staff have not been able to resolve the problem and have n...
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24 Sep 2020 01:35 PM
0 Replies and 1778 Views Verification  1778  0 Started by  asmifti I received an email confirmation saying that I was added as a registered user and then they gave me my username and a verification code. Below this another link which directed me to the login page. I'm able to log in however, it says access denied when I go to the downloads section to get IDL, how can I verify my account using the code I don't see any options anywhere
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28 Jul 2020 12:28 AM
10 Replies and 7430 Views IDL Virtual Machine Installation on MacOSX10.13  7430  10 Started by  evanburgess I am trying to install IDL Virtual Machine (IDL 8.5.1 - Mac OS X (10.9, 10.10) Native x86_64 64-bit) on a MacOSX10.13. It installs with no errors. I have reinstalled Java 6 and have xQuartz installed. When I click to start the application, it runs for about half a second and then disappears without error and a blank xterm window appears. Nothing else happens. Same happens when initiated at the terminal and when I have xQuartz already running. I'm wondering if this issue is likely due to ID...
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by  ZwnlnsJump to last post
15 Jul 2020 11:02 AM
0 Replies and 1353 Views IDL 8.7 License Server Log files?  1353  0 Started by In the IDL 8.7 license manager, how does one view the history of floating license server checkouts/checkins Thanks, Phil
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15 Jun 2020 09:08 PM
5 Replies and 1979 Views Download  1979  5 Started by  cgruber Does anyone know what it could be that with my account no downloads are possible. My account was verified 4 days ago, but I still cannot download anything. Does anyone know the problem When I click on the download, after a short time the message 'Server not found' appears. I tried it with different web browsers, but always the same problem. I need to download IDL 8.5.1.
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by  goikonomouJump to last post
12 Jun 2020 11:39 AM
2 Replies and 5387 Views Some client installations not detecting the licences even though license manager lists then  5387  2 Started by  tsfsilva After a fresh installation of ENVI 5.4 on two different machines (dual boot Win10/Ubuntu 16.04 desktop and Ubuntu 16.04 laptop), I am not able to run ENVI, getting the following message: Failed to acquire license. A license is not available to run this product. Use the license administration utility to determine which licenses are available or activate an entitlement. On the dual boot machine, the same error occurs on Windows and Ubuntu. This error happens despite the fact ...
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by  astasJump to last post
14 May 2020 06:06 AM
0 Replies and 2155 Views IDL virtual machine  2155  0 Started by  Howland I'm waiting for verification of my account for almoust a week already. No answers on my support request for three days. I get that it may be because of covid pandemic that webside is rarely moderated. I have deadline in two days at max to create graphs for my research work, and in order to get application for that I need IDL VM installed. If any of forum users could send me .exe of IDL VM (for windows) I would be extremely grateful. Basically I need it for a single use. nikolai.slodarzhya...
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01 May 2020 04:42 AM
8 Replies and 3111 Views ENVI 5.3  3111  8 Started by  fatma tarek I want to know the steps to install envi 5.3 with patch and license.
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by  MariMJump to last post
24 Apr 2020 07:16 AM
2 Replies and 4948 Views Licensing IDL on read-only share (/opt filesystem)  4948  2 Started by I distribute IDL to users via a read-only network share (an /opt NFS filesystem, mounted read-only; this is Unix). Users run IDL by adding /opt/idl/idlXX/idl/bin to their path; that binary knows to look in /opt/idl/idlXX/license/ for the link to the (floating) licence server, via o_licenseserverurl.txt. The process of retrieving a licence appears to result in a lock-file (or some other temporary file) being created in /opt/idl/idlXX/license/flexera-sv. If /opt is mounted read-only, however,...
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by  BerangereCJump to last post
09 Apr 2020 01:40 AM
1 Replies and 2204 Views running older versions of IDL on new license server  2204  1 Started by  Urquhart I have recently installed a new IDL 8.7.2 license, with the new flexnet license server on a Linux Box. I am able to access the license from my Mac/PC without problem. Can I license older versions of IDL (pre-8.3) from this flexnet server I've previously run FlexLM licenses for older versions of IDL, but I'm not sure if it can point these older versions at the new Flexnet server.
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by  MariMJump to last post
25 Nov 2019 09:12 AM
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