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2 Replies and 3055 Views ACTIVATION_ID_MISMATCH  3055  2 Started by  Ed Meyer Hi, We have a single 5.5 ENVI license which we serve from a windows license server. Recently the LM server (2017.08) would not free up the license even when it was disconnected from the network. I deactivated the license and reinstalled the license server. Now I get the error ACTIVATION_ID_MISMATCH when I try and reactivate our license I have tried this KB article with no luck:
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by  Mike WallJump to last post
14 Feb 2023 03:12 PM
1 Replies and 155 Views Regarding ENVI atmospheric correction  155  1 Started by  Tirtha Gajjar Hello, I just need to use the Flaash/QUAC models for atmospheric correction. So do I have to purchase only the ENVI atmospheric correction license or also the Envi IDL license
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by  MariMJump to last post
27 Dec 2022 08:17 AM
2 Replies and 233 Views Problem Requesting IDL VM Access  233  2 Started by  Alexandra Paz I think this issue has to do with the ticketing system and is not specific to IDL VM. When I attempt to submit a ticket requesting access I get the following error: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state. Location = Server stack trace: at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen() at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)...
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by  Alexandra PazJump to last post
22 Nov 2022 11:39 AM
0 Replies and 742 Views IDL licensing  742  0 Started by  Andrey Savtchenko Recently, the recurrence of IDL licenses dropping from our data servers has been unattainable. It has been quite disruptive and taxing on the System Administrators, as well on the science staff. It may be that licenses are dropping after security patches and systems reboots. Whatever the reason is, there is something greatly inefficient in the whole system of licenses support. The phone calls and emails between SA's and the IDL support look like a very primitive system, costing lots of time and ...
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21 Apr 2022 10:40 AM
1 Replies and 843 Views IDL Download link on linux  843  1 Started by  Jeyaraj madhu Dear Team, How can i download & install the IDL software latest version on Linux. Please share me the link. Regards, Jeyaraj.M
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by  MariMJump to last post
07 Jan 2022 12:36 PM
1 Replies and 1015 Views Strange license issues  1015  1 Started by  Marcos Montes My IDL license worked a few days ago, on Friday October 18. Today it isn't working. My IDL version is 8.7, Envi 5.5. My computer is: MacBook Pro OS: MacOS Mojave 10.14.6 We have a floating licenses. I know the address, and the port, and I've verified I'm using the correct information in the Harris License Administrator. I have an internet connection, and it is connected. I can ping (1) the license server - it answers back. The permissions on license are: 777 for /Applications/harri...
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by  Marcos MontesJump to last post
21 Oct 2021 01:15 PM
10 Replies and 17261 Views Error: Unable to license IDL Runtime  17261  10 Started by  Matthew Irwin This is the second time this has happened, When trying to run ENVI or the Harris Licence Admin it just give a window that says Unable to license IDL Runtime no other info or options
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by  Paul MallasJump to last post
11 Oct 2021 01:11 PM
1 Replies and 998 Views Access to Download Center  998  1 Started by  Qiaoya Wu I got my account verified yesterday. According to the email, I should be able to access the Download and License Center, but I could not log in to the DLC. There are no instructions to tell me how to apply for an account in the Download center. Is it that I am supposed to wait for another email that approves me to log in And how long I should wait because I am in a hurry.
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by  MariMJump to last post
01 Oct 2021 09:48 AM
1 Replies and 1122 Views Student Licence and number of computers  1122  1 Started by  Heather Nicholson I am working on my PhD and am looking into getting the student license. I have both a laptop and a desktop. I mainly use my desktop, but sometimes find myself on my laptop for various reasons. I will never be using both at the same time. I was wondering how many computers the student license is good for that is sold through this website If it is only good for on computer, am I allowed to purchase two student licenses
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by  MariMJump to last post
10 Sep 2021 05:39 AM
6 Replies and 2235 Views IDLVM-Download  2235  6 Started by  Nannapat Mitpothong My account has been approved 3 days ago and I need to download The IDL Virtual Machine (for Mac Osx) follow by , but I still cannot download anything. When I click on the download link, it appears 'The requested URL was not found on this server.' Does anyone know the problem
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by  MariMJump to last post
16 Apr 2021 07:48 AM
2 Replies and 3393 Views after time, unable to start a second instance idl 8.7.2  3393  2 Started by  Laurence Schuler Normally we are able to run many copies of idl on this particular host. But some times a process will appear to 'lock' the licensing system and when a user tries to start a second instance of the idl program it will fail with this error: &91;lschule3gs6064srome00 ~&93;$ idl (null): &91;1,7E1,8,0&91;73000041,D,400703F3&93;&93; Failed file open. : Failed file open. (code : 1929379905) (cll_internal.cpp : 498) (code : 1929379905) (CLLFloatingLicenseThread.cpp : 473) CLLFloatingLicenseI...
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by  Robert RyansJump to last post
11 Mar 2021 01:25 PM
1 Replies and 1353 Views License not found calling IDL from a Tomcat Servlet  1353  1 Started by  Dave Bouwer This is using Tomcat 9 on an Ubuntu v20 multi-core linux system, IDL v8.8 We are having a difficult time calling an IDL program from a Linux-based Tomcat Java servlet, while the IDL program we call works fine from a crontab, a Perl script, and interactively, but when the Tomcat Servlet Daemon attempts to call it we get an “ Failed to acquire license” error message from IDL. This used to work on a Mac OSX Tomcat installation, but the tomcat daemon set-up is different under linux (Its a /et...
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by  Dave BouwerJump to last post
19 Feb 2021 08:38 AM
0 Replies and 1897 Views IDL license server failing  1897  0 Started by  Kenneth Bowman After our IT staff installed routine software updates on our CentOS systems, the license server is failing completely. nexrad1> idl Sentinel HASP: Failed to lock global fridge lock Sentinel HASP: hasp_cleanup() was called (or the HASP API was unloaded) while a HASP call was active in another thread. Before deinitializing the HASP API you must ensure that no other thread is using it, otherwise a crash will likely happen. IT staff have not been able to resolve the problem and have n...
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24 Sep 2020 01:35 PM
0 Replies and 1924 Views Verification  1924  0 Started by  Asm Ifti I received an email confirmation saying that I was added as a registered user and then they gave me my username and a verification code. Below this another link which directed me to the login page. I'm able to log in however, it says access denied when I go to the downloads section to get IDL, how can I verify my account using the code I don't see any options anywhere
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28 Jul 2020 12:28 AM
10 Replies and 7691 Views IDL Virtual Machine Installation on MacOSX10.13  7691  10 Started by  Evan Burgess I am trying to install IDL Virtual Machine (IDL 8.5.1 - Mac OS X (10.9, 10.10) Native x86_64 64-bit) on a MacOSX10.13. It installs with no errors. I have reinstalled Java 6 and have xQuartz installed. When I click to start the application, it runs for about half a second and then disappears without error and a blank xterm window appears. Nothing else happens. Same happens when initiated at the terminal and when I have xQuartz already running. I'm wondering if this issue is likely due to ID...
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by  Sven LeniusJump to last post
15 Jul 2020 11:02 AM
0 Replies and 1530 Views IDL 8.7 License Server Log files?  1530  0 Started by  COSAM IT In the IDL 8.7 license manager, how does one view the history of floating license server checkouts/checkins Thanks, Phil
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15 Jun 2020 09:08 PM
5 Replies and 2190 Views Download  2190  5 Started by  Christian Gruber Does anyone know what it could be that with my account no downloads are possible. My account was verified 4 days ago, but I still cannot download anything. Does anyone know the problem When I click on the download, after a short time the message 'Server not found' appears. I tried it with different web browsers, but always the same problem. I need to download IDL 8.5.1.
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by  Grigorios OikonomouJump to last post
12 Jun 2020 11:39 AM
2 Replies and 5716 Views Some client installations not detecting the licences even though license manager lists then  5716  2 Started by  thiagosilva After a fresh installation of ENVI 5.4 on two different machines (dual boot Win10/Ubuntu 16.04 desktop and Ubuntu 16.04 laptop), I am not able to run ENVI, getting the following message: Failed to acquire license. A license is not available to run this product. Use the license administration utility to determine which licenses are available or activate an entitlement. On the dual boot machine, the same error occurs on Windows and Ubuntu. This error happens despite the fact ...
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by  Adrian StaśJump to last post
14 May 2020 06:06 AM
0 Replies and 2291 Views IDL virtual machine  2291  0 Started by  Nikolay Slodarzh I'm waiting for verification of my account for almoust a week already. No answers on my support request for three days. I get that it may be because of covid pandemic that webside is rarely moderated. I have deadline in two days at max to create graphs for my research work, and in order to get application for that I need IDL VM installed. If any of forum users could send me .exe of IDL VM (for windows) I would be extremely grateful. Basically I need it for a single use. nikolai.slodarzhya...
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01 May 2020 04:42 AM
8 Replies and 3360 Views ENVI 5.3  3360  8 Started by  fatma tarek I want to know the steps to install envi 5.3 with patch and license.
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by  MariMJump to last post
24 Apr 2020 07:16 AM
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