At L3Harris Geospatial we provide first class support for our users. Troubleshoot with the resources below or contact our Technical Support team to find the answers you need.

Help Articles, Doc Center &

Help Articles, Documentation & Tutorials

General Product Questions & FAQ

Download & Licensing
(ENVI 5.4/IDL 8.6 & Newer)

Download & Licensing
(ENVI 5.3/IDL 8.5 & Previous)


Only license administrators have access to the DLC, and all other users will need to contact their license administrators for license activation codes and software installers, or to request to be added as license administrator.


L3Harris Geospatial’s Technical Support Team is here to help answer any software questions.
United States/Canada: support@l3harris.com
Europe, Africa: supporteu@l3harris.com
Jagwire Support: support_jagwire@l3harris.com
If purchased from Local Distributor: see Contact Us page, Worldwide Location section

Top Frequently Asked Questions

Get all the answers to the most frequently asked questions (FAQs) regarding ENVI, IDL, Licensing, Installation and much, much more.

  • ENVI 5.4 / IDL 8.6 Quick Start Install and Licensing Guide
    A quick start guide to follow to download and activate your ENVI 5.4 and/or IDL 8.6 software once you have received your initial Welcome and Maintenance ID emails...Read More >
    Download & License Center FAQ
    FAQ related to our new Download & License Center. 1. What is the Download & License Center (D&LC)? 2. How to access the Download & License Center (D&LC)? 3. Who has access to the D&LC? 4. What are my login details to D&LC?...Read More >
    New Licensing FAQ
    FAQ related to our new Download & Licensing system starting with IDL 8.6 and ENVI 5.4 What is the new licensing system? What will it change for my existing licenses? What are the requirements of the new licensing system? What is the workflow for the new licensing system?...Read More >
  • XQuartz/X11 failing to launch automatically when running ENVI or IDL
    Some IDL and ENVI users on Mac OS X (10.7 or later) have reported that X11 fails to launch automatically when IDL or ENVI is started by double clicking on the application launch icon. Possible causes for this problem may be: 1.) X11/XQuartz configuration is not complete...Read More >
    Web Download FAQ
    THIS INFORMATION ONLY PERTAINS TO SOFTWARE VERSIONS IDL 8.5, ENVI 5.3 AND PRIOR How do I access ENVI and IDL downloads? Where can I download the IDL Virtual Machine? What are the differences between Native and UNIX installers for Macintosh? Where can I get and install the ENVI modules (FX, DEM Ex, ACM, NITF, LiDAR,..Read More >
    ENVI: How to access ENVI Help & Resources
    This Help Article provides information about accessing ENVI Help & Resources. There are different ways to start the ENVI Online Help System : - From within the new ENVI interface: Select Help > Contents from the new ENVI interface - From within the ENVI Classic interface: Select Help > Start...Read More >
  • Product Frequently Asked Questions
    General Questions Download and Licencing Center FAQ What is the Life of a Bug Report? Exelis VIS and Windows XP Support ENVI Frequently Asked Questions ENVI 5.4 Release Notes ENVI 5.4 and IDL 8.6 Supported...Read More >
    Licensing & Installation Frequently Asked Questions
    THIS INFORMATION ONLY PERTAINS TO SOFTWARE VERSIONS IDL 8.5, ENVI 5.3 AND PRIOR Article Content Quick Links: Where can I go for assistance with using the Exelis VIS Web Licensing Portal? Where can I find my Host Name and Host ID? How do I access the IDL Virtual Machine?..Read More >
    Self Help Resources for ENVI and IDL Questions
    Not sure where to find the online help your looking for? Below are descriptions and links to all the online resources available to you as an ENVI and/or IDL customer. General Questions Find answers to the Frequently Asked Questions about our products in our Product FAQs page. Product FAQs ENVI or IDL online Help / Product...Read More >