“Because I'm coming in new to ENVI, there has been a bit of a learning curve, not only in understanding the capabilities of the product, but also the variations and modules. So, I rely on our in-house subject matter experts like Joey [Joey Griebel, North America Sales Manager] or Austin [Austin Coates, Solutions Engineering Manager], both in and outside of client meetings,” says Ruenzi; “it’s all about teamwork” he goes on to say.
If the Customer Ain’t Happy, Ain’t Nobody Happy
Along with ENVI being a powerhouse tool that might be missing in somebody's tool kit, Ruenzi points to another advantage for his customers going with L3Harris software and services, and that’s customer service. “I always try to go above and beyond what my customer wants and needs. It is gratifying to know you are making a difference to clients who are new to remote sensing or to experienced remote sensing analysts alike,” explains Ruenzi.
“It may sound cheesy, but customer service is extremely important and symbolizes the backbone to our work. It goes back to what I have said early on about the relationships I have cultivated with my customers over the years. They have come to expect a high-level of service, and our team backs me up 100 percent to make sure I can deliver what I promise,” says Ruenzi. Never one to take too much credit, Ruenzi adds “I wouldn’t be in this position if it wouldn’t have been for my dad’s work-ethics and continued dedication to make a difference in this world.”